> ## Documentation Index
> Fetch the complete documentation index at: https://docs.journey.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Cloudbeds with Journey Rewards

> Connect Cloudbeds PMS to Journey Rewards in just a few clicks.

<Info>
  Prerequisites — before you start:

  * Admin access to your Cloudbeds account (only admins can manage API credentials and integrations).
  * An active Journey Rewards alliance partner account (on hxp.journey.com). Sign up or reach out to your Journey Alliance specialist if you need help.
  * You can connect Cloudbeds from within the Journey HXP directly from the integrations section under Settings > Integrations > Cloudbeds OR from the marketplace inside Cloudbeds.
</Info>

## Overview

Connecting Journey Rewards to your Cloudbeds PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort. Journey can issue loyalty rewards based on eligible spend, enrich guest profiles, provide suggested actions to improve your business, and push guest details to enrich your guest profiles inside Cloudbeds.

The Journey+Cloudbeds integration provides a few key functions:

* Syncing of Guest+Folio/Reservation data for issuing of loyalty rewards/benefits
* Ability for guests to pay with points (when enabled in your agreement)
* AI Guest Insights and Actions for every guest and reservation
* Bi-Directional syncing of guest notes and reservation notes (where possible)
* **COMING SOON:** Bookings placed directly in your PMS when generated on Journey surface areas or through our VIP concierge.

<Tabs>
  <Tab title="Connecting from Cloudbed Marketplace">
    <Tip>
      Already know your way around Cloudbeds Marketplace connections? Here’s the TL;DR:
    </Tip>

    1. In Cloudbeds, go to Apps & Marketplace → [Journey Rewards App](https://hotels.cloudbeds.com/connect/319695#/app/journeyrewards_T0g8Guj3sXxhqy2JePkdOFS5)
    2. Click "Connect App"
    3. Click "Allow Access"
    4. Your Journey Alliance Onboarding Team will be notified of your connection and provide details on next steps.

    <Frame>
      <img src="https://mintcdn.com/journey-68368809/L6zWgVjT4seB1ml4/images/image.png?fit=max&auto=format&n=L6zWgVjT4seB1ml4&q=85&s=c341e9c5958cd7a40df5edb9020c5b9f" alt="Image" width="1990" height="1688" data-path="images/image.png" />
    </Frame>

    No extra setup—Journey syncs reservations and guest profiles automatically.
  </Tab>

  <Tab title="HXP Cloudbeds Connection">
    1. In HXP, go to Settings → [Integrations](https://hxp.journey.com/integrations)
    2. Click "Connect" button on the Cloudbeds integration option.
    3. Authenticate into your Cloudbeds account
    4. Click "Allow Access" to provide Journey access and permissions
    5. Your PMS connection should return you to the HXP and your PMS is now fully connected. Full data enrichment and syncs may take 24-48 hours after initial connection.
  </Tab>
</Tabs>

<Warning>
  Need help? If the integration fails to connect or data isn’t syncing after 24 hours contact Journey Support [alliance@journey.com](mailto:alliance@journey.com) with your property code and Access Token reference.
</Warning>

### Next steps

* **Invite staff** to Journey so front‑desk and revenue teams can view guest loyalty profiles.
* **Set Up Rate Plans** for Members and Points Redemptions
* **Configure Custom Benefits and Offers** (e.g., bonus points for direct bookings).
* **Promote loyalty** on your booking engine and confirmation emails.

## Disconnecting Cloudbeds PMS

In the event you need to disconnect Journey from your Cloudbeds PMS instance, you can follow the directions at this link. Note that this will stop all new points/loyalty issuance to guests.

<Note>
  Any **data** that the app received before you removed access **will** **still be present in the app** (E.g., reservation details, guest info, etc.). **To remove that data** on the app and/or delete the account you have with Journey, you will need to **contact the [alliance@journey.com](mailto:alliance@journey.com) support team** **directly**. Your Guest and business data is deleted per the agreement on termination of your inclusion in the Alliance. Any transactional guest data tied to a member remains tied to that member, while private notes or details are deleted.
</Note>

[Disconnect Instructions on Cloudbeds](https://myfrontdesk.cloudbeds.com/hc/en-us/articles/219774407-How-to-disconnect-an-app-from-Cloudbeds-PMS)

Our support team is happy to assist with any disconnects or questions regarding changing PMS connections.