> ## Documentation Index
> Fetch the complete documentation index at: https://docs.journey.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Maestro with Journey Rewards

> Connect Maestro PMS to Journey Rewards in just a few clicks.

<Info>
  Prerequisites — before you start:

  * Prerequisites — before you start
  * An active Journey Rewards partner account.
  * A Maestro PMS property (cloud or on-prem) with permission to enable third-party integrations.
  * Agreement to Maestro’s partner / API access process (Maestro provides integrations via HTNG/OTA standards, vendor-specific specs, and its own Maestro API (Genomi)).
</Info>

## Overview

Connecting **Journey Rewards** to **Maestro PMS** lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct-booking rewards with zero manual effort. Maestro supports integrations through partner enablement and open APIs, including HTNG/OTA standards and Maestro’s Genomi API.

## Enable the integration

1. **Request partner enablement with Maestro**\
   Send an email to [**sales@maestropms.com**](mailto:sales@maestropms.com) (or use Maestro’s “Become a Partner” form) with your property details and request activation of the Journey integration.\
   Include: property name(s), property code(s) (if applicable), and an authorization statement for Journey to access the data exposed via the Maestro integration.

* Partner & Open APIs info (Maestro): phone & email and partner application options are listed on Maestro’s Interfaces & Open APIs page. [maestropms.com](http://maestropms.com)

2. **Authorize Journey access**\
   In your email, request:

> “Please activate the Journey loyalty rewards integration ([journey.com](http://journey.com)) for **\[HOTEL NAME/CHAIN NAME]**. We authorize the Journey team and their integration to access our data available through Maestro’s supported interfaces / APIs.”

3. **Maestro issues or confirms interface access**\
   Maestro will confirm next steps for enabling the interface (e.g., via HTNG/OTA spec, a vendor-specific spec, or Maestro’s **Genomi** API) and provide or validate any connection details required at the property level. [maestropms.com](http://maestropms.com)
4. **Journey connects & verifies sync**\
   Once access is granted, Journey completes the technical connection and verifies initial data synchronization (reservations & guest profiles).

> **No further setup on property staff is typically required** beyond confirming the integration is enabled with Maestro and that Journey is authorized to connect.

## What gets synced (typical)

* **Guest profiles**: name, contact info, loyalty identifiers where available
* **Reservations**: create/modify/cancel events, stay dates, room type, rate/folio references\
  Exact payloads and event coverage depend on the specific interface Maestro enables for your property (HTNG/OTA, vendor-specific, or Genomi API). [maestropms.com](http://maestropms.com)

## Authentication & access

* **Credentialing is handled through Maestro’s partner process.** Depending on the enabled path, credentials may be per-property or per-chain and scoped to the approved interface. Maestro controls provisioning and access policies for third-party integrations. [maestropms.com](http://maestropms.com)

## Security & compliance

* Maestro advertises an extensive integrations program and responsible disclosure practices; access must follow Maestro’s policies for API/interface usage and the hotel’s data-sharing approvals. [maestropms.com](http://maestropms.com)

## Validation & go-live

* Maestro will confirm following credentials:
  * Server End Points URL
  * Hotel Identifier
  * Agreed Upon Key
* Partner will confirm:
  * Server to run integration on and provide remote access
  * External firewall rule is in place and Doman Name System (DNS) has been configured
* Journey will confirm:
  * Successful connection to the enabled Maestro interface
  * Initial **reservation** and **guest** syncs are flowing
  * Ongoing events (new bookings, modifications, cancellations, check-in/out) appear in Journey within the expected SLA for the chosen interface

If anything looks off after \~30 minutes of activation, contact Journey Support with your property details so we can investigate quickly.

## Need help?

* **Maestro partner & interface inquiries:** 1-888-667-8488 or [**sales@maestropms.com**](mailto:sales@maestropms.com) (as listed on the Interfaces & Open APIs page). [maestropms.com](http://maestropms.com)
* **Journey Support:** [support@journey.com](mailto:support@journey.com) (include your property name/code and a brief description of the issue).

## Next steps

* Invite staff to Journey so front-desk and revenue teams can view guest loyalty profiles.
* Configure Campaigns and Offers (e.g., bonus points for direct bookings).
* Promote loyalty on your booking engine and in confirmation emails.