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Prerequisites — before you start:
  • Admin access to your Cloudbeds account (only admins can manage API credentials and integrations).
  • An active Journey Rewards partner account. Sign up or reach out to your Journey CSM if you need help.
  • As you go through the process be sure to save the client ID, client secret, API key, and property IDs (they are included in the URL when viewing specific properties in your Cloudbeds account). Once you have those 4 pieces of information you can go to this secure form to share the details with us.

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Overview

Connecting Journey Rewards to your Cloudbeds PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort.
  • Hotelier (Step-by-Step)
  • Technical (Super-Short)
1

Log in as Cloudbeds Admin

  • Open your Cloudbeds PMS and navigate to the Account menu.
2

Access the Marketplace & API Credentials

  • Go to Apps & Marketplace.
  • Select the **API Credentials **section.
3

Create New API Credentials

  • Click +NEW CREDENTIALS.
  • Add a unique name (e.g., “Journey Rewards Integration”).
  • Select “Integration type” as appropriate; usehttps://localhostin the Redirect URI if unsure.
4

Generate API Key

  • Save your new credentials.
  • In the credentials table, find your entry and scroll right to the API Key.
  • Click Create.
  • Select the following scopes (read/write access is required):
    • Read Access for:
      • Reservation
      • Guest
      • Room
      • Hotel
      • Payment
      • Data Insights Reservations
      • Data Insights Guests
      • Communication
      • Rate
      • Taxes & Fees
      • Currency
      • Item
      • Package
      • Adjustment
    • Write Access For:
      • Reservation
      • Guest
    • Confirm and approve requested permission scopes.
5

Copy API Key and Property IDs

  • Securely copy the API Key and note your Client ID, Client Secret, and Property ID(s).
  • These are also found in the URL when viewing a specific property in Cloudbeds.
6

Submit to Journey Rewards

  • Fill out this secure form to share the details with us
  • Remember to save your Cloudbeds API Key, Client ID, Client Secret, and Property ID(s)
  • Journey will confirm when data is syncing (usually within minutes).
Need help? If the integration fails to connect or data isn’t syncing after 30 minutes, contact Journey Support [email protected] with your property code and Access Token reference.

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Next steps

  • Invite staff to Journey so front‑desk and revenue teams can view guest loyalty profiles.
  • Configure Campaigns and Offers (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and confirmation emails.