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Prerequisites — before you start:
  • Admin access to your Hostaway account (only admins can manage API credentials and integrations).
  • An active Journey Rewards partner account. Sign up or reach out to your Journey CSM if you need help.
  • See the instructions below for how to generate API keys for the Journey Rewards team to access your property management system. Once you have generated the keys, go to this secure form to input the information.

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Overview

Connecting Journey Rewards to your Hostaway PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort.
  1. Log in to Hostaway
    • Go to your Hostaway Dashboard.
  2. Access API Key Settings
    • Go to Settings > Hostaway API.
  3. Create an API Key
    • Click Create.
    • Enter a Name (e.g., “Journey Rewards Integration”).
    • Select a Partner (use “Hostaway Public API” if Journey is not listed).
    • Click Create to generate the key.
  4. Save Your Credentials
    • The Account ID and API Key will be shown once—copy and save both immediately.
  5. Submit to Journey
    • Once you have generated the keys, go to this secure form to input the information.
  6. You’re Done
    • No additional configuration needed. Journey will confirm when your Hostaway connection is live and syncing.
Tip: Hostaway API keys expire after 24 months—set a reminder to renew if needed.
Need help? If the integration fails to connect or data isn’t syncing after 30 minutes, contact Journey Support [email protected] with your property code and Access Token reference.

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Next steps

  • Invite staff to Journey so front‑desk and revenue teams can view guest loyalty profiles.
  • Configure Campaigns and Offers (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and confirmation emails.