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  • Admin access to Mews Operations (only admins can enable integrations).
  • An active Journey Rewards partner account. Sign up or reach out to your Journey CSM if you need help.

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Overview

Connecting Journey Rewards to your Mews PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort.
  • Hotelier (Step‑by‑Step)
  • Technical (Super‑Short)
1

Log in to Mews Operations

Use an admin account and open Mews on the web.
2

Open the Marketplace

Click the ☰ menu → Marketplace.
3

Find Journey Rewards

Use the search bar to type Journey Rewards or browse to the Upselling category, then select Journey Rewards.
4

Connect the integration

Click Connect integration (or Add to Mews). Confirm the prompt—there’s no fee.
5

Copy your Access Token

Mews now shows a 🔑 Access Token—copy it. You can always retrieve it later via Marketplace → My subscriptions.
If you don’t see the token, click the key icon on the Journey Rewards subscription card.
6

Activate in Journey

Paste the Access Token into the Journey dashboard (Settings → Connect PMS) or send it securely to your Journey onboarding contact.
7

Verify connection

In Mews, Journey should display Connected. In Journey, you’ll start seeing Mews data within minutes.
That’s it! Journey Rewards is now live and syncing with Mews.
Need help? If the integration fails to connect or data isn’t syncing after 30 minutes, contact Journey Support [email protected] with your property code and Access Token reference.

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Next steps

  • Invite staff to Journey so front‑desk and revenue teams can view guest loyalty profiles.
  • Configure rewards (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and confirmation emails.