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Prerequisites — before you start:
  • An active Journey Rewards partner account. Sign up or reach out to your Journey CSM if you need help.
  • See the instructions below for how to generate API keys for the Journey Rewards team to access your property management system.

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Overview

Connecting Journey Rewards to your Stayntouch PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort.
  1. Send an email to [email protected] and copy [email protected].
  2. In the email, request: “Please activate the Journey loyalty rewards integration (journey.com) for [HOTEL NAME/CHAIN NAME]. We authorize the Journey team and their integration to access our data available through this integration with StayNTouch.”
  3. StayNTouch will confirm activation—Journey will notify you when the connection and syncing are live.⁠⁠​
No further setup required—Journey handles PMS data sync automatically.
Need help? If the integration fails to connect or data isn’t syncing after 30 minutes, contact Journey Support [email protected] with your property code and Access Token reference.

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Next steps

  • Invite staff to Journey so front‑desk and revenue teams can view guest loyalty profiles.
  • Configure Campaigns and Offers (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and confirmation emails.