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Prerequisites — before you start:
  • An active Journey Rewards partner account.
  • A property running Oracle Hospitality OPERA Cloud PMS with permission to enable third-party integrations.
  • Access to the Oracle Hospitality Integration Platform (OHIP) Developer Portal (hotel/chain or partner) and the ability to register an application and subscribe to APIs.

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Overview

Connecting Journey Rewards to OPERA Cloud via OHIP lets Journey sync reservations and guest profiles so you can recognize loyal guests and power direct-booking rewards with zero manual effort. Oracle exposes OPERA Cloud capabilities through OHIP REST APIs, with standard OAuth-based authentication and application registration in the OHIP Developer Portal.

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Enable the integration

  1. Request/confirm OHIP access & partner enablement
    If your organization doesn’t already have OHIP access, work with your Oracle Hospitality account team to enable the Oracle Hospitality Integration Platform and Developer Portal access (hotelier or partner). You can start from Oracle’s OHIP pages (“Get started,” “Contact us”).
  2. Register a Journey integration application in OHIP
    Sign in to the OHIP Developer Portal and register an application. Provide 24×7 contact details (used by Oracle for incident notifications) and subscribe the app to the APIs you’ll need (Profiles, Reservations, etc.).
  3. Create environments & obtain credentials
    Add an environment (UAT/PROD), then get the gateway URL and OAuth credentials (Client ID/Secret). OPERA Cloud currently uses OCIM client-credentials for integrations; you’ll request an access token, then call APIs at the gateway.
  4. Activate External System in OPERA Cloud (property/chain)
    In OPERA Cloud, activate/configure the External System entry for your integration so OPERA can publish/consume data and business events with Journey (can be done at Hub/chain or property). If you use Cloud Hub auto-configure, OPERA will create interface setups, controls, and business events for you.
  5. Subscribe & verify API access
    From the OHIP app, ensure your application is subscribed to the relevant Hospitality APIs and that the hotel/chain environment identifier is known (Oracle’s sandbox uses SAND01; your production hotel IDs will differ). Obtain a token and test a simple read (e.g., hotel details) to confirm connectivity.
  6. Journey connects & validates sync
    Once credentials and OPERA External System activation are confirmed, Journey will complete the connection and validate that reservation and guest profile events are flowing as expected.
Property staff typically have no further setup beyond confirming the External System is enabled and that Journey is authorized to connect.

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What gets synced (typical)

  • Guest profiles: name, contact info, IDs/loyalty references (via Profile APIs and supported lookup/download patterns).
  • Reservations: create/modify/cancel events, stay dates, room/Rate/Folio references (via Reservation APIs and configured business events). (Exact payloads and event coverage depend on the specific OHIP APIs you subscribe to and the OPERA Cloud configuration for External Systems & Business Events.)

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Authentication & access

  • OAuth 2.0 (Client Credentials) via OCIM is the current scheme for OPERA Cloud integrations. Your OHIP application (per chain/partner) uses the issued Client ID/Secret to obtain tokens and call the gateway URL.

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Security & compliance

  • Oracle manages application registration and incident procedures through the OHIP Developer Portal; ensure the app’s 24×7 contact details are accurate (Oracle may disable the integration if incident communications aren’t acknowledged).

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Validation & go-live

Journey will confirm:
  • Successful token issuance and API access in your UAT/PROD environment.
  • Initial reservation and guest profile syncs.
  • Ongoing events (new bookings, modifications, cancellations, check-in/out) arrive within expected SLAs for your OHIP configuration.
If data isn’t syncing ~30 minutes after activation, contact Journey Support with your property and application details.

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Need help?

  • Oracle Hospitality (OHIP) inquiries: Use “Contact us / Request a demo” on the OHIP page to reach the Oracle team for access, app issues, or subscription questions.
  • Journey Support: [email protected] (include property name/code and your OHIP application name).

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Next steps

  • Invite staff to Journey so front-desk and revenue teams can view guest loyalty profiles.
  • Configure Campaigns and Offers (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and in confirmation emails.