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Prerequisites — before you start:
  • Admin access to your Hospitable account (only admins can manage API credentials and integrations).
  • An active Journey Rewards partner account. Sign up or reach out to your Journey CSM if you need help.
  • See the instructions below for how to generate API keys for the Journey Rewards team to access your property management system. Once you have generated the keys, go to this secure form to input the information.

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Overview

Connecting Journey Rewards to your Hospitable PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort.
  1. Log in to Hospitable
    • Sign in to your Hospitable admin account.
  2. Navigate to Integrations / API
    • Go to the “Integrations” or “API” section in your Hospitable dashboard.
  3. Generate an API Key
    • Click “Create API Key” (or similar).
    • Give your key a descriptive name like “Journey Rewards Integration”.
    • Save/Copy the API Key right away (it may only be shown once!).
  4. Copy Your Account/Property IDs (if needed)
    • Some integrations may require your Hospitable Account ID(s) or Property ID(s) along with the API Key.
  5. Submit Details to Journey
    • Once you have generated the keys, go to this secure form to input the information.
  6. Connection Verification
    • Journey will confirm once the sync is live—usually within minutes.
    • You’ll see live reservation and guest data flow into Journey’s Hospitality Experience Platform (HXP).
Need help? If the integration fails to connect or data isn’t syncing after 30 minutes, contact Journey Support [email protected] with your property code and Access Token reference.

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Next steps

  • Invite staff to Journey so front‑desk and revenue teams can view guest loyalty profiles.
  • Configure Campaigns and Offers (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and confirmation emails.