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Prerequisites — before you start:
  • Admin access to your Hostfully account (only admins can manage API credentials and integrations).
  • An active Journey Rewards partner account. Sign up or reach out to your Journey CSM if you need help.
  • See the instructions below for how to generate API keys for the Journey Rewards team to access your property management system. Once you have generated the keys, go to this secure form to input the information.

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Overview

Connecting Journey Rewards to your Hostfully PMS lets you sync reservations and guest profiles automatically so you can recognize loyal guests and power direct‑booking rewards with zero manual effort.
  • Step 1**:** Log into Your Hostfully Account
  • **Step 2: **Navigate to Your API Key 
    • Once logged in, look at the top navigation bar. Click on Agency Settings (⚙️ gear icon or from the dropdown menu under your profile name). Scroll down until you see the section labeled Agency UID / API Key. You will see a field labeled Agency UID or API key – this is the unique key you’ll need.
  • **Step 3: **Input Your API Key into our secure form
Need help? If the integration fails to connect or data isn’t syncing after 30 minutes, contact Journey Support [email protected] with your property code and Access Token reference.

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Next steps

  • Invite staff to Journey so front‑desk and revenue teams can view guest loyalty profiles.
  • Configure Campaigns and Offers (e.g., bonus points for direct bookings).
  • Promote loyalty on your booking engine and confirmation emails.